Terms

Includes

Excludes

Flight details

Train details

Booking

Cancellation & Refund

• 50% of advance amount refund will be available for the cancellations before 30 days from the tour starting date and thereafter no refund will be available against cancellations.
• If the journey is blocked /diverted/ cancelled for any reasons beyond our control such as Road Bandh, Strike, Train or flight delay/cancellation/strike, Natural Calamities, (Earth Quake, Flood, Landslides, Cloud bursts, Cyclone, Tsunami etc) Company will not allow any refund.
• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.

Children’s policy

• Children’s between 5-11 years will get 25% reduction in tour charge (Separate accommodation not available)

Flight/Railway Ticketes

• The Passengers booking for package tours should give a copy of air ticket/ train ticket to the head office at Calicut before 15 days of the tour starting date.
• Vivekananda Travels is not in any way responsible regarding the confirmation of train/flight tickets
• Cancellation of tickets, both air/ rail, refund policies are as per the air/train authority's rules, regulations, terms and conditions only.

Payment policy

• Payments to be made on booking only with Vivekananda Travels's authorized Agency/Branch (List available in Website www.vivekanandatravelspltd.com). Or the customer can make the payment by the mode of online bank transfer/cheque/DD to the official bank account of Vivekananda Travels Pvt Ltd, Syndicate Bank, Mavoor Road branch only. (Account details available with authorized agency/branch offices).
• Upon online bank transfer/payments via cheque/DD would request to intimate the booking office with the payment reference number and transaction details. Else, the booking and the receipt of credit of transaction will not be confirmed and the company will not be responsible for the same.
• Please ensure to collect your receipt copy from the booking offices on successful payment to ensure booking confirmation and request you to verify the details before leaving the counter.

Authorized Regional Branch Offices

• KANNUR: KVR Tower, South Bazaar, Kannur. Ph: 0497-2712711, 8138908686, Email: kannur@vivekanandatravelspltd.com
• WAYANAD: CSMC, Down Bazaar, Mananthavadi, Wayanad. Ph: 9447385910, Email: wayanad@vivekanandatravelspltd.com
• PALAKKAD: +91 8138928787 Email: palakkad@vivekanandatravelspltd.com
• KOZHIKODE: SK Temple Complex, Near Stadium, Kozhikode. Ph: 0495-2727100, 2727800, 4854444, 9846098080, 8943888803 Email: calicut@vivekanandatravelspltd.com or sales@vivekanandatravelspltd.com
• THRISSUR: Pathayapura Building, Round South, Thrissur. Ph: 0487-2424144, 2444144, 8138908484 Email: trichur@vivekanandatravelspltd.com
• ERNAKULAM: Jawaharlal Nehru Stadium Complex, Kaloor, Ernakulam. Ph: 0484-2340341, 8138918787 Email: cochin@vivekanandatravelspltd.com

Helpline Desk & Feedback

We offer our 24 hours helpline number to ensure prompt support for our customers. In case of any emergencies/support requirement, you may call us to +91 9846098080 or leave us a message unto this number. Our team will contact you immediately.

For feedback/escalations/grievance you can contact +91 8943888843 or write your feedback to feedback@vivekanandatravelspltd.com.