Terms

• All fixed packages are on seat in the coach basis.
• The vehicle size depends upon the total number of passengers booked.
• If in case of single lady or single man (single - to be understood as any person who is alone), room sharing may not be possible as per itinerary. In such case, single supplement charges to be paid extra.
• The passengers can select their private tour as per their requirement with a special rate. Either you can use plan your trip facility in our website vivekanandatravelspltd.com otherwise you can sent your requirements to our email narendrancvt@gmail.com or sales@vivekanandatravelspltd.com. We will get back to you as soon as possible.
• All northern Himalaya pilgrims should bring , woolen sweater, woolen monkey cap, gloves and socks and an umbrella
• Request to Pilgrims who were unfit for travelling to high altitude please avoid booking particular Packages
• Pick up and drop will be provided only on group basis. A minimum of 6 passengers required in a group for providing pick up and drop. Extra charges applicable for separate pick up and drop.
• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.
• All Tours shall be conducted as per Covid Protocol laid/advises by the Central and regionalgovernment or controlling authorities only. Any changes in the same, time to time, may or may notaffect this tentative Itinerary

Nathula Pass:

The Permission for Nathula Pass is completely subject to availability.

• Nathula visit is subject to availability of permit & road condition. It can be done on the same day with Tsomgo Lake – Baba Mandir, except Monday. Only limited permits are issued by the Sikkim Tourism Department before 24 hrs. of tour (OR on the day of tour depends on road condition) to those travel agencies registered with Sikkim Tourism Department on Rotation basis. It is closed on Mon. NAME,ADDRESS, AGE & GENDER i.e. naming list of all guests traveling are required for processing of permit.Normally organizing permit at the eleventh hour is not possible, minimum time required is 72 hours before the arrival to apply the permit with all documents. We will try our best, but in case of nonavailability of permit, the tour will only be till Baba Mandir. In case the permit is available one can opt for the trip with the supplement cost.
• It is mandatory that guest should carry photo proof identity card such as Voter Id / Passport / Driving License and passport size photograph & Sikkim Travel Card. (Aadhar Card / PAN Card - not considered as a valid ID proof). For above 05 yrs. child School ID card is valid.
• Process for Foreigner, OCI & PIO Card holder are completely different, kindly inform us well in advance to plan out the itinerary accordingly
• As permit is mandatory and very limited number of permit are issued per day for visiting Nathula, Guest have to travel by any car whichever is available (like Xylo/Scorpio/Maxx/Bolero/Sumo) as per permit issued. We cannot give any choice on Vehicle type. This is to inform you that in order to control and send more tourists to Nathula pass, the department of tourism after consulting with travel agents laid down the following rules
• The Indian Army allows visiting Nathula from 11:00AM to 12:30PM only. Guest have to start early from Gangtok. If guest makes delay in starting ex Gangtok we cannot guarantee the visit in spite of having confirmed permit
• In high season limited permit will be issued by authorities. We will try to get the permit but if we will not get the permit then we will refund the supplement amount after end of the tour.
• Please note if Nathula pass permit not done due to weather conditions / Land slide / any other reason than we will refund the supplement amount after end of the tour
• Also note that if Nathula Pass permit is issued and due to any other reason they can’t visit Nathula Pass hen we are unable to refund anything.

Includes

• Accommodation:Double sharing AC accommodation-3 star catagory (Hill stations non ac accommodation only)
• Vehicle:AC Innova/Xylo All Sightseeing as per Itinerary (Hill stations non AC transport only)
• Food : Veg/Non Vegas per the itinerary.(Note: Due to cultural restrictions majority only Veg food available in most of the restaurants)
• NathuLa Pass subject to permit availability as per the itinerary.
• Service of Tour manager from Vivekananda Travels as per the tour itinerary.
• Pick up from Bagdogra Airport as per the tour itinerary (Group pickup and Drop only. Min 6 pax)

Excludes

• All entrance tickets
• Boating Charges
• All personal requirements
• Separate pick up and drops
• Additional food and beverages
• Extra payments in hotels
• Any extra accommodation beyond our fixed packages
• Train and Airfare
• Mid meal Coffee, Tea, Snacks 
•  Room boy tips, charges for services availed in hotels etc.
•  Small vehicle or Riskshaw charges for sightseeing at places where coaches are not allowed
• Expenses which not mentioned in included items

Flight details

Train details

Booking

• Tourists/Pilgrims can book their tickets with an advance amount towards the tour, INR 3000/- per tourist and the actual amount required for flight/train fares, if the same is being arranged through Vivekananda Travels Private Limited
• The balance amount may kindly be remitted before 15 days from the tour starting date. (Please refer payment policy to know modes of payment accepted)
• On booking it implies that you have been informed, read, and understood the terms & conditions and the tour itinerary/program.
• For offline booking formalities, bank details and enquiries contact: +91 9846098080 (Head office), +91 8943888803.
• For online booking please check out our website: www.vivekanandatravelspltd.com

Note: Voter ID or Passport mandatory for Natula Pass visit. Copy to be submitted at the time of booking and original to be carried along during the tour

Cancellation & Refund

• 50% of advance amount refund will be available for the cancellations before 30 days from the tour starting date and thereafter no refund or no reschedule will be available against cancellations.
• If the journey is blocked /diverted/ cancelled for any reasons beyond our control such as Road Bandh, Strike, Train or flight delay/cancellation/strike, Natural Calamities, (Earth Quake, Flood, Landslides, Cloud bursts, Cyclone, Tsunami etc) Company will not allow any refund.
• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.
• All Tours shall be conducted as per Covid Protocol laid/advises by the Central and regional government or controlling authorities only. Any changes in the same, may or may not affect the this tentative Itinerary

Children’s policy

• Children between 5-11 years will get 25% reduction in tour charge (Separate accommodation not available)

Flight/Railway Ticketes

The tourists/pilgrims booking for the package tours should give a copy of air ticket/ train ticket to the head office at Calicut before 15 days of the tour starting date, by email/WhatsApp/post.

Vivekananda Travels is not in any way responsible regarding the confirmation of ticket and cancellation of tickets, both air/ rail confirmation. Changes and cancellation refund policies are as per the air/train authority’s rules and regulations & terms and condition only.

If in case Vivekananda Travels arranges the flight/train tickets, it is hereby conveyed to you that we are just a facilitating mediator for the same and have no say in terms of the status, confirmation, changes, or cancellations

Payment policy

• Payments to be made on booking only with Vivekananda Travel’s authorized Agency/Branch (List available in website www.vivekanandatravelspltd.com). Or the customer can make the payment by the mode of online bank transfer/UPI to the official bank account of Vivekananda Travels Pvt Ltd, Canara Bank, Mavoor Road branch OR HDFC Bank Kozhikode only. (Account details available with authorized agency/branch offices).
• Upon online bank transfer/payments via UPI would request to intimate the booking office with the payment reference number and transaction details. Else, the booking and the receipt of credit of transaction will not be confirmed and the company will not be responsible for the same.
• Please ensure to collect your receipt copy from the booking offices on successful payment to ensure booking confirmation and request you to verify the details before leaving the counter.
• Cheques not accepted
• Payments using debit cards/credit cards/UPI/Online transfer etc can be made using our official website payment gateway. For initial booking tourist/pilgrim can directly book for package using our website: www.vivekanandatravelspltd.com. For balance remittance, upon due, a payment link will be received thru SMS or you may avail the reference number from booking office and can make online payment using the link: https://www.vivekanandatravelspltd.com/pay-online
• During online transfer using various mode please make sure the recipient name is M/s Vivekananda Travels Private Limited or M/s Vivekananda Holidays Private Limited. Never make payments to any individual accounts/staff bank accounts. Company will not be liable for such payments in any manner.

Authorized Regional Branch Offices

• KANNUR: KVR Tower, South Bazaar, Kannur. Ph: 0497-2712711, 8138908686,  Email: kannur@vivekanandatravelspltd.com
• WAYANAD: CSMC, Down Bazaar, Mananthavadi, Wayanad. Ph: 7907846107,  Email: wayanad@vivekanandatravelspltd.com
• VADAKARA: 1st Floor, VKC Arcade (Bata Showroom Building) Near Bhagavathy Kottakkal Temple, Main Road, Edodi, Vadakara Ph: 0496 – 2514444, 8138908383 Email: vadakara@vivekanandatravelspltd.com
• KOZHIKODE: SK Temple Complex, Near Stadium, Kozhikode. Ph: 0495-2727100, 9846098080,8943888803,8138928484  Email: calicut@vivekanandatravelspltd.com or sales@vivekanandatravelspltd.com
• PALAKKAD: (Virtual Office only) Ph: 8943888803, 8138908484  Email palakkad@vivekanandatravelspltd.com
• THRISSUR: Pathayapura Building, Round South, Thrissur. Ph: 0487-2424144, 8138908484  Email: trichur@vivekanandatravelspltd.com
• GURUVAYUR:1^st Floor, Manayath Building, Opp Municipality Tourist Amenity Center, West Nada Junction, Outer Ring Road, Guruvayur  . Ph: 8138928686 Email: guruvayoor@vivekanandatravelspltd.com
• ERNAKULAM: Jawaharlal Nehru Stadium Complex, Kaloor, Ernakulam. Ph: 0484-2340341, 8138918787  Email: cochin@vivekanandatravelspltd.com
• MANJERI:Near Igbt,Amruta Building,Arukizhaya,Ring Road,Manjeri,MalappuramPh: 9207334012 Email: manjeri@vivekanandatravelspltd.com

Helpline Desk & Feedback

We offer our 24 hours helpline number to ensure prompt support for our customers. In case of any emergencies/support requirement, you may call us to +91 9846098080 or leave us a message into this number. Our team will contact you immediately.

For utmost case of emergency/feedback/escalations/grievance you can contact +91 8943888843 (CEO) or write your feedback to directly to our management at feedback@vivekanandatravelspltd.com.